Frequently Asked Questions
Do you have a physical storefront?
We mainly sell online but we allow customers to look and try on rings at our San Francisco location.
543 Grant Ave, San Francisco, CA, 94108
Do you offer a warranty or guarantee?
Yes we offer a 3 year craftsmanship warranty on all rings. We'll repair it if anything happens.
What makes us different?
By cutting out the middleman and operating with low overhead costs, we can pass the savings directly to you. This allows us to offer high-quality, custom-designed rings at competitive prices.
How does the custom ring process work?
We follow a simple four-step process:
Step 1 – Share Your Vision: You send us a photo, idea, or description.
Step 2 – Design + Quote: We create a design and send you a quote.
Step 3 – CAD Approval: You’ll review a 3D model before we move forward.
Step 4 – Final Creation: Once approved, we handcraft your ring and get it ready for delivery.
Are your diamonds real? What’s the difference with lab-grown?
Yes, lab-grown diamonds are 100% real diamonds—just made with science instead of mining. They have the same sparkle, strength, and structure, but they’re more ethical and more affordable.
Do you offer payment plans?
Yes! You easily split up your payments with Affirm. Ask us about the process.

















